it will then apply through your acceptance of it by subsequent or continued use of the Platform and/or our Services.
Primary purpose. We collect your personal information to lawfully carry out our functions and activities and provide you our Services (Primary Purpose).
Related purposes. In addition to the Primary Purpose, we may use the personal information we collect and you consent to us using your personal information to:
provide you with information about the Services you requested and any other services and events you may be interested in;
personalise and customise your experiences with us;
help us review, manage and enhance our Services and develop insights used in reports or other content developed by us;
communicate with you, including by email, mobile and In App notifications
conduct surveys or promotions;
to process payments and administer your account, including to send you account related reminders;
investigate any complaints about or made by you, or if we have reason to suspect you have breached any relevant terms; or
as required or permitted by any law.
Personal information we collect about you may include identification information such as your name, address, username, password, email address, mobile phone number, location and usage data from our services.
All of your financial and payment information will be managed by a third party provider. We will not collect any of your financial or payment information apart from information regarding how much credit is available in your account available for you to access our products and services.
How we collect. Your personal information may be collected:
when you complete an application, consent, purchase, account sign-up or similar form via our Platform or otherwise;
when you contact us to make a query or request;
when you post information or otherwise interact with the Platform;
when you participate in one of our Services, competitions or surveys;
from those who request our Services on your behalf;
from publicly available sources of information; and/or
by other means reasonably necessary.
has authorised you to provide their personal information to us; and
consents to us using their personal information in order for us to provide our products or services.
Anonymity. If you would like to access any of our Services on an anonymous basis we will take reasonable steps to comply with your request, however:
you may be precluded from taking advantage of some of our Services; and
we will require you to identify yourself if:
we are required by law to deal with individuals who have identified themselves; or
it is impracticable for us to deal with you if you do not identify yourself or elect to use a pseudonym.
Destruction. Subject to a legal requirement to the contrary, we will destroy or de-identify your personal information if:
the purpose for which we collected the personal information from you no longer exists or applies, which includes if your account remains inactive for a sufficient period of time for us to determine it is no longer in use;
you delete your account; or
you request us to destroy your personal information.
Primary use. We will only use and disclose your personal information:
for purposes which are related to the Primary Purpose; or
if we otherwise get your consent to do so,
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information.
We will not sell, trade, rent or licence your personal information to third parties.
Direct marketing. We will offer you a choice as to whether you want to receive direct marketing communications about services. If you choose not to receive these communications, we will not use your personal information for this purpose.
We will otherwise only use or disclose your personal information for the purposes of direct marketing if:
we collected the information from you;
it is reasonable in the circumstances to expect that we would use or disclose the information for direct marketing purposes;
we provide you with a simple means to ‘opt-out’ of direct marketing communications from us; and
you have not elected to ‘opt-out’ from receiving such direct marketing communications from us.
You may opt out of receiving such communications by:
checking the relevant box on the form used to collect your personal information;
clicking a link on the email communication sent to you; or
contacting us using our contact details below.
We may offer you the opportunity to receive information from third parties regarding products or services that may be of interest to you. If you choose to receive such information, we may forward messages from such third parties to you. If we do so, we will not provide such third parties with any of your personal information.
How we disclose. We may disclose personal information and you consent to us disclosing such personal information to:
third parties engaged by us to perform functions or provide products or Services on our behalf;
to your employer or sponsoring organisation (as relevant);
our professional advisors, including our accountants, auditors and lawyers;
our related bodies corporate;
persons authorised by you to receive information held by us;
a government authority, law enforcement agency, pursuant to a court order or as otherwise required by law; or
a party to a transaction involving the sale of our business or its assets.
Overseas disclosure. We may in some circumstances send your personal information to other overseas recipients, including our related bodies corporate, contractors, technology services providers and suppliers engaged to, among other things, enable us provide you our services.
Our third party payment gateway provider may disclose your personal information overseas. Please refer to the privacy policies of the third party payment gateway provider for information regarding how they will use, disclose and manage your personal information.
If we send personal information to overseas recipients, we will take reasonable measures to protect your personal information such as ensuring all information is de-identified where appropriate before being transmitted. However, you acknowledge and agree that if we disclose your personal information to overseas recipients, we are not obliged to take reasonable steps to ensure overseas recipients of your personal information comply with the Privacy Act.
Access. Under the Privacy Act, you have the right to access and to request correction of any of your personal information provided to us in connection with your use of this Platform. If you would like to see or change your personal information we have stored, or if you have any concerns regarding your privacy, please contact us using our contact details below. You are required to put your request in writing and provide proof of identity.
We are not obliged to allow access to your personal information if:
it would pose a serious threat to the life, health or safety of any individual or to the public;
it would have an unreasonable impact on the privacy of other individuals;
the request for access is frivolous or vexatious;
it relates to existing or anticipated legal proceedings between you and us and would not ordinarily be accessible by the discovery process in such proceedings;
it would reveal our intentions in relation to negotiations with you in a way that would prejudice those negotiations;
it would be unlawful;
denying access is required or authorised by or under a New Zealand law or a court/tribunal order;
we have reason to suspect that unlawful activity, or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
it would likely prejudice the maintenance of the law, including the prevention, investigation, and detection of offences, and the right to a fair trial;
it would reveal commercially sensitive information or would be likely unreasonably to prejudice the commercial position of the person who supplied or who is the subject of the information;
it would disclose a trade secret;
the personal information is not readily retrievable; or
the personal information does not exist, cannot be found or is not held by us.
If you make a request for access to personal information, we will:
respond to your request within 14 days or otherwise within a reasonable period; and
if reasonable and practicable, give access to the personal information as requested.
If we refuse to give access to the personal information, we will give you a written notice that sets out at a minimum:
our reasons for the refusal (to the extent it is reasonable to do so); and
the mechanisms available to complain about the refusal.
Correction. We request that you keep your personal information as current as possible. If you feel that information about you is not accurate or your details have or are about to change, you can:
contact us using our contact details below and we will correct or update your personal information; or
change your details via the Platform.
If you otherwise make a request for us to correct your personal information, we will:
respond to your request within 14 days or otherwise within a reasonable period; and
if reasonable and practicable, correct the information as requested.
If we refuse a request to correct personal information, we will:
give you a written notice setting out the reasons for the refusal and how you may make a complaint; and
take reasonable steps to include a note with your personal information of the fact that we refused to correct it.
In relation to all personal information, we will take all reasonable steps to:
ensure that the personal information we collect is accurate, up to date and complete;
ensure that the personal information we hold, use or disclose is, with regard to the relevant purpose, accurate, up to date, complete and relevant; and
protect personal information from unauthorised use or disclosure.
We store your personal information on a secure server with SSL certificate behind a firewall and use procedures including IP Blocking, whitelisting, and other security software and encrypted databases accessible only by authorised personnel to protect your personal information from unauthorized access, destruction, use, modification or disclosure.
Please contact us immediately if you become aware of or suspect any misuse or loss of your personal information.
If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or consider that we have breached the Privacy Act, please contact us using our contact details below. We will respond to your complaint within 14 days of receiving the complaint.
Once the complaint has been received, we may resolve the matter in a number of ways:
Request for further information: We may request further information from you. Please provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution.
Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with our Privacy Officer.
Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
Conduct of our employees: If your complaint involves the conduct of our employees we will raise the matter with the employees concerned and seek their comment and input in the resolution of the complaint.
After investigating the complaint, we will give you a written notice about our decision.
You are free to lodge a complaint directly with the Office of the Privacy Commissioner online, by mail, fax or email. For more information please visit the Privacy Commissioner’s website at privacy.org.nz.
Personal pronouns: Except where the context otherwise provides or requires:
the terms we, us or our refers to Localift NZ Ltd (5875192); and
the terms you or your refers to a user of the Platform and/or a customer to whom we provide the Services.
Terms italicised and defined in the Privacy Act have the meaning given to them in the Privacy Act.